Frequently Asked Questions (FAQ)

Why should you shop with us?

Performance Store offers you a huge selection of carefully selected international top supplements at attractive prices. We offer free shipping within Austria for orders over €60, and to the EU countries we deliver to for orders over €89.

1. How can I place an order?

Simply visit our online shop, select the desired products and add them to your cart. Then proceed to checkout and follow the instructions to complete your order.

2. What payment methods do you accept?

We accept various payment methods such as credit cards (Visa, MasterCard), PayPal, Sofortüberweisung (instant bank transfer) and other secure payment options. You will see the available options at checkout.

3. How long does shipping take?

Delivery time varies depending on location. We generally try to hand over all orders placed before 5 PM to our shipping partner on the same day. Delivery within Austria takes 2-4 business days and international delivery takes 5-10 business days. We will send you a tracking number so you can track your order at any time.

4. Can I change or cancel my order after purchase?

Yes, as long as your order has not yet been shipped. Please contact our customer service as soon as possible via our contact form or by email. Unfortunately, once an order has been shipped, we can no longer make changes or cancellations.

5. What do I do if my product arrives damaged?

If your product arrives damaged, please send us a photo of the damage and your order number within 7 days. We will arrange a quick solution, either by replacement or refund. If the package is already damaged upon delivery, please fill out a damage report with the delivery person immediately.

6. How can I return a product?

If you are not satisfied with your purchase, you have the right to initiate a return within 14 days of receiving the goods. According to our shipping policy, shipping costs must be borne by the buyer. If the product has been opened, we can no longer issue a refund. Please send us a message, and we will assist you with the next steps.

7. Do you offer discounts or special promotions?

Yes, we regularly offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay informed about offers and exclusive deals.

8. Can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to check the status of your delivery at any time.

9. How do I contact customer service?

Our customer service can be reached by email at office@performance-store.at or via the contact form on our website. We usually respond within 24 hours.

10. What do I do if I need advice?

It's easy! Send us an email or use the chat function in the online shop. Our competent experts will be happy to advise you and help you find the best products for your needs.