Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Why should you shop with us?
Performance Store offers you the largest selection of top international supplements – always at the best price! We also offer free shipping throughout Europe for orders over just €60.
1. How can I place an order?
- Simply visit our online shop, select the products you want and add them to your shopping cart. Then proceed to checkout and follow the instructions to complete your order.
2. Which payment methods do you accept?
- We accept various payment methods such as credit cards (Visa, MasterCard), PayPal, instant bank transfer, and other secure payment options. You can see the available options at checkout.
3. How long does shipping take?
- Delivery times vary depending on your location. We generally aim to hand over all orders placed before 5 PM to our shipping partner on the same day. Delivery within Austria takes 2-4 business days , and internationally 5-10 business days . We will send you a tracking number so you can track your order at any time.
4. Can I change or cancel my order after purchase?
- Yes, as long as your order hasn't been shipped yet. Please contact our customer service as soon as possible via our contact form or by email. Unfortunately, we cannot make any changes or cancellations after shipment.
5. What do I do if my product arrives damaged?
- If your product arrives damaged, please send us a photo of the damage and your order number within 7 days. We will find a quick solution, either through replacement or refund. If the package is already damaged upon delivery, please fill out a damage report with the delivery driver immediately.
6. How can I return a product?
- If you are not satisfied with your purchase, you have the right to return it within 14 days of receiving the goods. According to our shipping policy, return shipping costs must be borne by the buyer. If the product has been opened, we cannot issue a refund. Send us a message, and we will assist you with the next steps.
7. Do you offer any discounts or special promotions?
- Yes, we regularly offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay informed about offers and exclusive deals.
8. Can I track my order?
- Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to check the status of your delivery at any time.
9. How do I contact customer service?
- Our customer service can be reached by email at office@performance-store.at or via the contact form on our website. We usually respond within 24 hours.
10. What do I do if I need advice?
- It's easy! Just send us an email or use the chat function in our online shop. Our expert team will be happy to advise you and help you find the best products for your needs.